Privacy Policy

(Last updated: October 2025)

1. Controller

Social Health Solutions UG (in Gründung)
Luisenstraße 53
10117 Berlin, Germany
Email: kontakt@platoniq.health

2. Your rights

You have the following rights under the GDPR:

  • Access to your personal data and information about its processing (Art. 15)
  • Rectification of inaccurate personal data (Art. 16)
  • Erasure (“right to be forgotten”, Art. 17)
  • Restriction of processing (Art. 18)
  • Objection to processing based on legitimate interests (Art. 21)
  • Data portability (Art. 20)

If processing is based on your consent, you may withdraw it at any time with effect for the future.

You also have the right to lodge a complaint with a data protection supervisory authority. A list for Germany is available at:
https://www.bfdi.bund.de/DE/Service/Anschriften/Laender/Laender-node.html

3. General information collected when visiting our website (server logs)

What we process and why
When you access our website, your browser automatically transmits general technical information (server log files), such as:

  • Browser type and version, operating system
  • Domain of your internet service provider
  • IP address
  • Time of access

We process this to:

  • establish the connection to the website,
  • ensure stable and secure operation,
  • evaluate system security and stability, and
  • improve our service.

Legal basis: Art. 6(1)(f) GDPR (our legitimate interest in operating a secure and functional website).
Recipients: Our technical service providers (e.g., hosting) acting as processors.
Retention: Log files are deleted automatically once no longer needed (typically after a few days).

4. Cookies and consent

We use cookies and similar technologies.

  • Strictly necessary cookies are required for the website to function.
    Legal basis: Art. 6(1)(f) GDPR (legitimate interests in providing the website).
  • Non-essential cookies (e.g., marketing) are only set with your consent.
    Legal basis: Art. 6(1)(a) GDPR (consent).

Withdraw/change consent: You can change or withdraw your choice at any time via our cookie banner.

5. Analytics and marketing tools we use

5.1 Meta Pixel

We use the Meta Pixel (Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland) to understand how effective our Facebook/Instagram ads are and to optimize our marketing.

  • Legal basis: Art. 6(1)(a) GDPR (your consent).
  • Recipients / transfers: Meta Platforms Ireland Ltd.; data may be transferred to the USA based on the EU-US Data Privacy Framework.
  • Retention: According to Meta’s information, event data can be retained for up to 2 years.
  • More info: https://www.facebook.com/privacy/policy

5.2 Reddit Pixel

We use the Reddit Pixel provided by Reddit Inc., 548 Market St. #16093, San Francisco, CA 94104, USA.
This allows us to track user actions after they are redirected to our website via a Reddit ad. This helps us measure the effectiveness of our advertising campaigns, build audiences, and optimize our marketing efforts.

Legal basis: Art. 6 (1) (a) GDPR (consent).
Recipient: Reddit Inc.; data transfers to the United States based on the European Commission’s Standard Contractual Clauses.
Storage period: According to Reddit, data may be stored for up to 24 months depending on account settings and pixel configuration.
More information: https://www.redditinc.com/policies/privacy-policy

5.3 Google Ads (Conversion Tracking & Remarketing)

We use Google Ads Conversion Tracking and Google Ads Remarketing, services provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
These services enable us to determine whether users complete certain actions (e.g., submitting a form) after clicking on a Google ad. They also allow us to display interest-based advertisements to visitors of our website.

Legal basis: Art. 6 (1) (a) GDPR (consent).
Recipient: Google Ireland Limited; data transfers to the United States based on the EU–US Data Privacy Framework and, where applicable, the European Commission’s Standard Contractual Clauses.
Storage period: Conversion cookies are typically stored for about 30 days; remarketing data may be stored for up to 540 days according to Google.
More information: https://policies.google.com/privacy

5.4 Plerdy

We use Plerdy (Vodohinna 2/321, Lviv, 79017 Ukraine) for privacy-friendly web analytics.

  • What it does: Plausible works without cookies and measures traffic using aggregated, anonymous statistics. Personal data are not stored.
  • Legal basis: Art. 6(1)(f) GDPR (our legitimate interest in understanding and improving website usage in a privacy-friendly way).

5.5 Plausible Analytics

We use Plausible Analytics (Plausible Insights OÜ, Västriku tn 2, 50403 Tartu, Estonia) for privacy-friendly web analytics.

  • What it does: Plausible works without cookies and measures traffic using aggregated, anonymous statistics. Personal data are not stored.
  • Legal basis: Art. 6(1)(f) GDPR (our legitimate interest in understanding and improving website usage in a privacy-friendly way).

5.6 Google Search Console

We use Google Search Console (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) to monitor and optimize our website’s visibility in Google Search.

  • What it does: It provides aggregated technical reports and does not store personal data of website visitors.
  • Legal basis: Art. 6(1)(f) GDPR (legitimate interest in website optimization).

5.7 Formbricks

We use Formbricks (Formbricks GmbH, Kuhnkestr. 6, 24118 Kiel, Germany) to conduct online self-tests (e.g., UCLA Loneliness Scale) and to manage registrations for programs such as the “Friendship Bootcamp.”

  • What it does: Depending on the form, Formbricks may collect your test responses, technical information (e.g., IP address, browser details), and – if provided – contact details (e.g., name, email).
  • Legal basis: Art. 6(1)(a) GDPR (your consent) when you take part in a test or voluntarily provide data; Art. 6(1)(b) GDPR (contract performance) when you register for a program.
  • More info: https://formbricks.com/privacy

5.8 Brevo

We use Brevo (formerly Sendinblue) (Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin, Germany) for sending our newsletters.

  • What it does: Brevo is our service provider for newsletter management. When you subscribe to our newsletter, your email address is transferred directly to and stored by Brevo. Brevo uses this data exclusively to send the newsletter on our behalf.
  • Legal basis: Art. 6(1)(a) GDPR (your consent) when you subscribe to the platoniq newsletter and voluntarily provide data.
  • Withdrawal of your consent: You can withdraw your consent at any time without affecting the lawfulness of the processing carried out up to the time of withdrawal. The withdrawal is easily possible by clicking the unsubscribe link at the end of each newsletter.
  • More info: https://www.brevo.com/de/legal/privacypolicy/

6. Automated decision-making / profiling

We do not carry out automated individual decision-making or profiling within the meaning of the GDPR.

7. Changes to this policy

We may update this Privacy Policy if the law, our processing activities, or our services change. The current version is indicated by the date at the top.

8. Contact for privacy questions

Social Health Solutions UG (in Gründung)
Luisenstraße 53, 10117 Berlin, Germany
Email: kontakt@platoniq.health

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