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(1) The following General Terms and Conditions (hereinafter referred to as "Terms") apply to all business relationships between
SHS Social Health Solutions UG (haftungsbeschränkt) in formation
represented by Managing Directors Daniel Stachnik, Silvan Hornstein and Lara Sachs
Luisenstraße 53
10117 Berlin
Tel.: +49 (0) 15679700973
E-Mail: kontakt@platoniq.health
Internet: www.platoniq.health
Registered office: Berlin
District Court: Amtsgericht Charlottenburg
(hereinafter referred to as "SHS") and its customers (hereinafter "Customer", collectively also "Parties").
(2) These Terms apply exclusively when the Customer is a consumer. A consumer is, according to § 13 BGB, any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities. In contrast, a business according to § 14 BGB is a natural or legal person or a legal partnership that acts in the exercise of its commercial or self-employed professional activity when concluding a legal transaction.
(3) The Terms of SHS apply exclusively. If the Customer uses contradictory or supplementary General Terms and Conditions, their validity is hereby rejected; they will only become part of the contract if SHS has expressly agreed to this.
(4) SHS provides events and course content in a mobile application (app) for training social competencies under the brand "platoniq" based on current scientific knowledge and proven behavioral therapy methods and grants access to this content after payment of the agreed remuneration. SHS's service is limited to the proper provision of course content (service contract).
(5) SHS provides its contractual services with the utmost care and diligence. However, SHS does not guarantee a specific outcome. SHS does not guarantee the achievement of individual learning goals or specific improvements in the areas of social skills, reduction of loneliness, relationship skills or forming new friendships. Learning success depends largely on the customer's independent application and individual commitment.
(6) The content provided by SHS serves exclusively for information and support in the field of social health and interpersonal relationships. It does not constitute medical or psychotherapeutic treatment and cannot replace such treatment. In case of serious health or psychological problems, Customers should always seek professional help.
(1) The platoniq app is intended exclusively for adult natural persons. Customers under the age of 18 are not permitted to register or use the platoniq app.
(2) The platoniq app can only be used on Android smartphones or Apple iPhones (“Devices”), and must be obtained from the app stores mentioned above. SHS may extend support to other devices in the future. The platoniq app is designed for use on various mobile devices and operating systems. Specific system requirements and possible compatibility restrictions are listed on the respective app store pages. When using via external app stores, their usage guidelines additionally apply, whereby these Terms remain decisive in case of conflict.
(3) For smooth use of the platoniq app, it is necessary that you use a common, current operating system. Should the Customer use an outdated system or special devices that do not correspond to the general standard, it may happen that individual functions or the entire platoniq application offer are not available or can only be used to a limited extent.
(4) Prior account creation is required for access to course content. No participation in courses is possible without a valid user account. When registering, the Customer commits to providing correct and current personal data.
(5) The platoniq app’s source code is not part of the contract. The platoniq app and its documentation remain the property of SHS. SHS retains all intellectual property rights, including copyrights, patents, trade secrets, trademarks, and other intangible rights.
(1) The presentation and advertising of courses and digital content in the platoniq app and on SHS's website do not constitute a binding offer by SHS to conclude a service contract, but serve for the Customer to submit a binding offer to conclude a service contract.
(2) The Customer initially submits a non-binding offer by selecting the desired course and going through the booking process. By clicking the "Buy now" button or a comparable confirmation button, the Customer submits a legally binding order (offer) for access to the selected course content. Before sending his legally binding booking, the Customer can correct and change his entries at any time.
(3) The contract is concluded by SHS accepting the Customer's order. This acceptance occurs by sending a confirmation email with activation code or by requesting payment. The contract comes into effect upon receipt of the acceptance declaration by the Customer.
(4) The contract is concluded in English.
(5) When selecting the payment method "PayPal", payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, under the PayPal Terms of Use, available at https://www.paypal.com/de/legalhub/paypal/useragreement-full?locale.x=en_DE. In the ordering process, the Customer is redirected from SHS's website to PayPal's website. After entering payment data and selecting the desired payment method, the Customer confirms a payment instruction to PayPal by clicking the button concluding the ordering process. SHS requests PayPal to initiate the payment transaction after confirmation of the payment instruction and accepts the Customer's offer in case of clicking the button concluding the ordering process.
(6) When selecting the payment method "Stripe", payment processing is carried out via the payment service provider Stripe Payments Europe Limited (SPEL), 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, hereinafter referred to as Stripe, under the Stripe Terms of Use, available at https://stripe.com/en-de/legal/consumer. Within the framework of the Stripe payment provider, SHS offers various payment methods. In the ordering process, the Customer is redirected from SHS's website to Stripe's website. After entering payment data and selecting the desired payment method, the Customer confirms a payment instruction to Stripe by clicking the button concluding the ordering process. SHS requests Stripe to initiate the payment transaction and accepts SHS's offer in case of clicking the button concluding the ordering process.
(7) SHS stores the contractual provisions including the Terms upon contract conclusion while maintaining data protection and sends them to the Customer in text form (via email) after sending their order.
(8) The Customer must ensure that the email address provided for order processing is correct, so that emails sent by SHS can be received at this address. In particular, when using SPAM filters, the Customer must ensure that all emails sent by SHS or third parties commissioned by SHS for order processing can be delivered.
(9) After successful completion of the booking, the Customer receives an activation code for the purchased course via email. This code must be entered in the designated area of the platoniq app to unlock access to the booked content. The activation code is valid indefinitely. Linking to the email address used for purchase is not required. The code is exclusively intended for the Customer and may not be shared with third parties. For technical problems or loss of the code, the Customer can contact support at kontakt@platoniq.health.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must inform us (SHS Social Health Solutions UG (haftungsbeschränkt), Luisenstraße 53, 10117 Berlin, email: kontakt@platoniq.health) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form for this purpose, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a different type of delivery than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this repayment. If you requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you informed us of the exercise of your right of withdrawal in relation to this contract, compared to the total scope of the services provided for in the contract.
(If you want to withdraw from the contract, please fill out this form and send it back.)
To:
SHS Social Health Solutions UG (haftungsbeschränkt), trading under the brand platoniq
Luisenstraße 53, 10117 Berlin
Email: kontakt@platoniq.health
I hereby withdraw from the contract concluded by me for the provision of the following service:
platoniq course: ________________________________
Ordered on: ________________________________
Name of consumer(s): ________________________________
Address of consumer(s): ________________________________
Email address: ________________________________
Signature of consumer(s) (only for paper communication)
Date: ________________________________
(1) Unless otherwise stated in SHS's offer, the prices quoted are total prices. The stated total prices are in EURO and are gross prices including the statutory VAT applicable on the invoice date. Delivery costs are waived due to the digital nature of the goods.
(2) Prices apply at the time of booking. SHS reserves the right to change prices for future bookings at any time. Already purchased courses are not affected by price changes.
(3) The Customer can pay the purchase price using the following payment methods of their choice:
(3.1) When selecting the payment method "PayPal", payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, under the PayPal Terms of Use, available at https://www.paypal.com/de/legalhub/paypal/useragreement-full?locale.x=en_DE. In the ordering process, the Customer is redirected from SHS's website to PayPal's website. If the Customer is not already registered with PayPal, prior registration is required to pay the invoice amount via PayPal. After the registration process, the Customer must authenticate with their access data and confirm the payment instruction to SHS. SHS requests PayPal to initiate payment after confirmation of the payment instruction. Payment via PayPal is automatic.
(3.2) Within the framework of the "Stripe" payment service, SHS offers the Customer various payment methods via the payment service provider Stripe Payments Europe Limited (SPEL), 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, hereinafter referred to as Stripe. The individual payment methods offered via Stripe are communicated to the Customer on SHS's website. To process payments, Stripe may use additional payment services for which special payment conditions may apply, which the Customer may be separately informed about. Further information about Stripe is available on the internet at https://stripe.com/en-de/legal/consumer.
(1) The Customer is granted a non-transferable, non-sublicensable right to use the app for the duration of the agreement. Redistribution, alteration, or reproduction of app materials is prohibited.
(2) All content provided via the platoniq app (e.g., texts, audios, videos, exercises, illustrations) is protected by copyright. Use is permitted exclusively for private purposes within the framework of the agreed contractual relationship. Distribution, reproduction, publication, or other use for commercial purposes is not permitted. The same applies to the use of bots, scripts, or plugins to misrepresent user activity or automate content extraction. Legally permissible uses (e.g., right of quotation) remain unaffected.
(3) It is prohibited to extract or mine the app’s database using third-party software, particularly automated access.
(4) The Customer is not allowed to modify, translate, analyze, or decompile the app’s source code unless legally permitted or explicitly authorized.
(5) The Customer must provide accurate and complete information and keep it up to date throughout the contract period.
(6) Illegal behavior and violations of applicable law are prohibited. Customers must not upload or share offensive, manipulated, youth-endangering, defamatory, discriminatory, extremist, illegal, confidential, or rights-infringing content. Spam and malware are also prohibited.
(7) The Customer must create secure login credentials and protect them from unauthorized access. Any suspected misuse must be reported. SHS may reset login credentials if misuse is suspected.
(8) The Customer must assist in investigating security breaches if needed.
(9) The Customer is responsible for using a compatible device and a secure internet connection. Any internet costs are borne by the Customer.
(10) The Customer must not disrupt or endanger the app’s functionality. The Customer must avoid uploading malicious content and compensate SHS for any resulting damage, including claims from third parties.
(11) SHS provides all necessary security and functional updates required for app usage during the contract term. Customers are obligated to install these updates immediately. If installation is omitted, SHS is not liable for resulting limitations or security risks.
(1) SHS guarantees the contractual provision of digital course content according to applicable legal provisions, particularly §§ 327 ff. BGB (contracts for digital products). In case of defects in digital content, the Customer initially has a right to supplementary performance.
(2) SHS, its legal representatives and agents are only liable:
(3) Essential contractual obligations are those obligations whose fulfillment enables the proper performance of the contract in the first place and on whose compliance the Customer can regularly rely, particularly the provision of the functional app and course content.
(4) Further liability by SHS is excluded to the extent legally permissible.
(5) SHS assumes no liability for:
The Customer is expressly advised that the course content does not replace professional psychotherapeutic or medical advice.
(6) SHS's liability is limited in amount to the purchase price of the respective course, to the extent legally permissible.
For the collection, processing and use of personal data, the provisions of our privacy policy apply, which is available at https://www.platoniq.health/data-privacy and is part of these Terms.
(1) SHS reserves the right to adapt these Terms where necessary (e.g., due to legal changes, technical developments, or extensions of the service offering).
(2) Changes will be communicated to Customers at least 30 days before they take effect via email or when logging into the app.
(3) If the Customer does not object to the change within this period and continues to use the service, the new conditions are considered accepted.
(4) This right of objection is expressly pointed out with each change.
(1) SHS does not participate in dispute resolution procedures before a consumer arbitration board within the meaning of the Consumer Dispute Resolution Act.
(2) For these Terms and the contractual relationship between the parties, the law of the Federal Republic of Germany applies, excluding international uniform law, particularly the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.
(3) If the Customer has no general place of jurisdiction in Germany or another EU member state, the exclusive place of jurisdiction for all disputes arising from this contract is the registered office of SHS in Berlin.
(4) Should individual provisions of these Terms be invalid or unenforceable, or become invalid or unenforceable after contract conclusion, this does not affect the validity of the remaining Terms.
Status: 22.09.2025